Delivery Options Overview

At Grapsy, we are committed to providing a fast, secure, and reliable delivery experience for every customer. From the moment you place your order until it reaches your doorstep, our delivery process is designed to ensure convenience, transparency, and peace of mind.

We carefully process and pack every order using high-quality packaging materials to protect products during transit. Orders are generally dispatched within 24–48 hours after confirmation and are delivered within 3–7 business days, depending on your location.

Our delivery team and logistics partners work together to minimize delays and ensure that every package reaches you in excellent condition. In the rare event of a delay, damaged shipment, or delivery issue, our customer support team is always ready to assist you with prompt resolutions.

 

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange & Return Policy

At Grapsy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request an exchange or return subject to the following terms and conditions.

 

1. Return Eligibility

Products are eligible for return only if:

  • The item is damaged, defective, or incorrect at the time of delivery.
  • The return request is raised within 7 days of receiving the product.
  • The product is unused, unwashed, and in its original condition with all tags, labels, accessories, manuals, and original packaging intact.
  • The product has not been altered or damaged by the customer.

2. Exchange Eligibility

Customers may request an exchange if:

  • A wrong product has been delivered.
  • The product is damaged or defective.
  • A different size or variant is required (subject to availability and product category).

Exchange requests must be made within 7 days of delivery.

3. Non-Returnable Products

The following items are generally not eligible for return or exchange unless they are damaged, defective, or incorrectly delivered:

  • Personal care and hygiene products that have been opened or used.
  • Perishable goods.
  • Customized or personalized products.
  • Gift cards or promotional items.
  • Products marked as "Non-Returnable" on the product page.

4. Return Process

  1. Contact Grapsy Customer Support within the eligible return period.
  2. Provide your Order ID, reason for return, and clear photographs (if applicable).
  3. Once approved, our courier partner will arrange a pickup where service is available. If pickup is unavailable, you may be requested to ship the product to the address provided by Grapsy.
  4. After the returned product passes our quality inspection, your refund or exchange will be processed.

5. Exchange Process

  • Approved exchange requests will be processed after the original product is received and passes quality inspection.
  • Replacement products are subject to stock availability.
  • If the requested replacement is unavailable, a refund or store credit may be offered at Grapsy's discretion.

6. Refunds

  • Refunds are initiated only after the returned product is received and successfully inspected.
  • Online payments will be refunded to the original payment method within 5–10 business days after approval.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or any other approved method after the required details are provided.

7. Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, Grapsy will bear the return shipping cost.
  • If returns are accepted for any other eligible reason, return shipping charges may be deducted from the refund or charged separately, as applicable.

8. Cancellation of Return or Exchange

Grapsy reserves the right to reject any return or exchange request if:

  • The product does not meet the eligibility criteria.
  • The returned item is found to be used, damaged by the customer, or missing accessories or original packaging.
  • The request is made after the applicable return or exchange period.

9. Contact Us

For any questions regarding returns or exchanges, please contact our Customer Support team through the contact details available on the Grapsy website.

Frequently Asked Questions (Q&A)

1. How long does delivery take?

Most orders are delivered within 3–7 business days after dispatch, depending on your location.

2 .Can I track my order?

Yes. A tracking link and tracking ID will be shared with you once your order has been shipped.

3. Do you deliver across India?

Yes, we deliver to most serviceable locations across India.

4. What if my package is damaged?

If your package arrives damaged, please contact our customer support within 24 hours of delivery with photos of the package and product.

 

5. Can I change my delivery address after placing an order?

Address changes may be possible before the order is shipped. Please contact our customer support as soon as possible.

 

6. What happens if I am unavailable during delivery?

The courier partner will usually make another delivery attempt or contact you to arrange a suitable delivery time.

7. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and the products ordered. You can check this option during checkout.

 

8. How can I contact customer support?

You can reach our customer support team via email, phone, or WhatsApp. We are happy to assist you with any questions regarding your order.